Terms & Privacy


RFX (“RFX,” “we,” “us,” or “our”) takes privacy and data protection issues seriously. Our most important asset is our relationship with our user community. We are committed to maintaining the confidentiality, integrity, and security of information about our users and their organizations.

By this Privacy Notice, We have published and made available to you our Privacy Policy (“Policy”), set forth on the following pages, to explain how we handle personally identifiable information collected from clients and vendors, register to receive services from RFX and submit information to RFX through the Internet.

This Policy also describes our privacy practices regarding other consumer information that we may receive and other information that we collect on this Web site (www.RFXSolutions.com), together with any replacement site (the “Site”). This Privacy Policy applies to both our Website and our Internet based application, any mobile applications and any other of our products or services.

RFX complies with the U.S. Department of Commerce regarding the collection, use, and retention of personal information the United States. Please read, familiarize yourself with, and fully understand, to your satisfaction, the provisions of our Privacy Policy. By checking the opt-in box at the end of our Privacy Policy, and by thereafter submitting or making available personally identifiable information about you and your business through the Site or RFX’s services, you agree to the terms of our Privacy Policy and you expressly consent to the processing of personally identifiable information in accordance with this Policy. We do not share your personally identifiable information with any third party and use the information you submit solely to contact you and/or provide information about us that you either request or that we believe you may find useful in dealing with us. Your personally identifiable information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personally identifiable information may be less stringent than the laws in your country. RFX strives to comply with the applicable laws and regulations protecting the privacy of personally identifiable information in the jurisdictions in which RFX operates.

Thanks for taking the time to review our Notice and Policy.

RFX Privacy Policy

Scope of this Privacy Policy
This Privacy Policy covers RFX’s treatment of personally identifiable information collected from any client, vendor or person (hereafter, a “client”, “vendor” or “you”) who uses RFX’s electronic contract management solution, as well as our treatment of any other consumer information that we acquire in the course of our business and any other information that we collect on or through the Site.

This Policy also covers RFX’s treatment of personally identifiable information that RFX’s business partners may share with RFX.

This Policy does not apply to the practices of companies or Web sites that RFX does not own or control, or to people whom RFX does not employ or manage; this Privacy Policy is specific to RFX. We encourage you to seek out and read the privacy policy of each Web site that you visit or use.

By checking the opt-in box at the end of this Privacy Policy, and by thereafter submitting or making available personally identifiable information about you and your business through the Site or RFX’s services, you agree that you have read and understood this Privacy Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Privacy Policy.
Information Collection & Use
RFX collects personally identifiable information about you and your business when you register for a RFX client or vendor account. For example, when you register with RFX, we ask for your contact information (such as your name, street address, and e-mail address), as well as certain information pertaining to your business and certain billing information. RFX may also receive personally identifiable information from its resellers and other business partners.

We do not acquire any personally identifiable information directly from consumers on the Site. Our Web site is not directed at persons under the age of 18 and RFX does not collect or maintain information on our Web site from persons we actually know are under the age of 18. As with many other Web sites, the Web servers used to operate the Site may collect certain non- personal data pertaining to users of the Site and the equipment and communications method that they use to access the Internet and the Site. Without combining these data with other sources of information, they do not readily or personally identify individuals. They may reveal such things as the Internet protocol (“IP”) address assigned to an individual’s computer, specific pages that an individual accessed on the Site or immediately prior to visiting the Site, and the length of time spent in a visit to the Site. The purposes for which this information is collected and used include facilitating Site operation and system administration, the generating of aggregate, non-identifiable statistical information, monitoring and analyzing Site traffic and usage patterns, and improving the content and content delivery of the Site and the content, materials, opportunities, and services that we describe or make available on the Site. We may also use “cookies” (small text files stored on users’ computers) to help track and customize access and use of the Site. Cookies store and retain information that helps us recognize individuals when they return to the Site following a previous visit. Most popular Internet browser packages allow one to configure the browser so as not to accept cookies. Setting your browser to reject cookies may, however, in certain instances, prevent you from taking full advantage of the Site and the materials, products, and services that we make available on the Site.
Information Sharing & Disclosure
Protecting personally identifiable information about clients and vendors is an important part of our business. We do not sell, share, or rent client information to third parties except as described below.

RFX will disclose personally identifiable information about you, as a client or vendor, to third parties (whether other companies or individuals) when: (1) we have your consent to share the information with such third parties; (2) we need to share the information with such third parties to provide the product or service you have requested; or (3) such third parties work on behalf of RFX to provide a product or service to you (unless we tell you differently, these third parties do not have the right to use or disclose any personally identifiable information that we provide to them beyond what is necessary for them to perform their duties for us). We share personally identifiable information about specific clients or vendors with third parties (such as, for example, business name, information pertaining to quotes and contracting) to the extent necessary for RFX to deliver the services provided by the software that are requested to complete the necessary transactions that our clients initiate for request for information, request for proposals, request for quotes and any other relative functions necessary for contract negotiations.

We may collect certain information from you when you seek Support Services from RFX via phone, email or within our platform. The information that users may provide may contain name, email address, your phone number and business.

In order to monitor the security of our platform, RFX will monitor our clients’ use, their employees, and vendors that they have invited to participate in any phase of the contracting process. We automatically monitor our users in effort to detect, investigate and prevent potential or actual acts of violations of our Terms of Conditions. At times, we collect de-identifiable data to monitor the performance, use and stability of our website, platform and/or applications.

In order to provide Services to our clients and vendors, we may transfer information to third parties for use of our Website, platform, application, or Services to these parties who provide services on our behalf. This may include service providers that host our website, process our clients payments, provide data analytics, cloud-based providers, customer support, research, surveys or other means that we may collect client feedback. We also may disclose personally identifiable information to third parties only when we believe disclosure is required or appropriate: (1) to comply with applicable laws, regulations, subpoenas, court orders, and the like; (2) to enforce or give effect to written agreements that we are party to (3) to protect the rights, property, or safety of RFX, its other users, or others. If RFX receives an order or subpoena for some or all of the personally identifiable information or determines that it is bound by law to disclose such information, RFX shall immediately notify you of such receipt or determination and provide to you a copy thereof. If you request, RFX shall cooperate with you in any lawful proceeding to prevent or limit such disclosure. These disclosures may include, for example, exchanging information with other companies and organizations for fraud protection and risk reduction purposes.
Transfer of Personal Information in the Event of Sale of RFX or Its Assets
In the event that RFX is sold or transfers some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of RFX.
What Choices Do You Have?
Please take care to share only such information as is needed or that you believe appropriate. You may choose not to disclose certain personally identifiable information to RFX. However, in doing so, we may not be able to provide you the services that you are requesting.

Dispute Resolution

All disputes should first be brought to our attention using the Contact Information listed below. If you are still not satisfied after a good faith effort to resolve the dispute, you have the right to bring a claim before the appropriate data protection authority.

Access, Corrections, Deletions

You have the right to be provided with a copy of your personal information. You have the right to require us to correct any mistakes in your personal information. In certain situations, you have the right to require us to delete your personal information.
Information Security
Information security is critical to our business. We use proprietary software, firewalls, and industry-standard security technology, as well as industry-standard security practices, to protect personal and confidential information that we receive and to prevent that information from being accessed by unauthorized persons. For example, we work to protect the security of personal and confidential information submitted through the Site during transmission by using Secure Sockets Layer (“SSL”) software, which encrypts information. The information that you submit through the Site is gathered on computers and stored in a data center, protected by proprietary and industry- standard security practices. The number of employees that have physical access to our data center, and to the computer on which personal information is stored, is limited. RFX systems are certified as a Level 1 PCI Compliant, and all data retention and client credit card information is maintained at the PCI standards as determined by the PCI Security Standards Council (https://www.pcisecuritystandards.org).

You are responsible for the use and safeguarding of any login ID that we issue to you regarding the use of the Site and any associated passwords. It is important for you to protect against unauthorized access to your login ID and password, to other sensitive data regarding your account with us, and to your computer. Be sure to appropriately safeguard the login ID and password that you use to access RFX’s services, and be sure to sign off of your account when you are finished using it if you are using a shared computer to access the Site.
In compliance with Privacy Shield Principles, RFX commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding this Privacy Policy should first contact RFX.

As part of our commitment to our clients and vendors, we will first investigate and attempt to resolve through our internal processes any dispute you have with us about our adherence to the principles. If your complaint or dispute cannot be resolved internally, RFX further commits to refer unresolved complaints to the American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact the American Arbitration Association at http://go.adr.org/privacyshield.html for more information or to file a complaint.

The services of the American Arbitration Association are provided at no cost to you.
Changes to this Privacy Policy
RFX reserves the right to modify or amend this Privacy Policy at any time and for any reason. Please note the date at the top of this document to determine the latest revision date of this Privacy Policy. Any changes to this Privacy Policy will become effective immediately when posted on the site.
Questions, Corrections, and Complaints
We hope that we can resolve any question or concern you have about your information. Our Compliance Officer can be reached at:

RFX Solutions, Inc
Attn: Compliance Department
4200 Perimeter Center, Ste 160
Oklahoma City, Oklahoma 73112

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RFX has truly been exactly what the name describes, Request For whatever you need. The software has proven to be an important part of effective and efficient management of our ambulatory surgery centers...read more

Kerri U.
ASC Quality Innovations, LLC

RFX has been an invaluable tool for maintaining contracts, employee files and staying compliant. The RFX team have exceeded my expectations of using a “one touch” system, where all correspondence with vendors is taken care of with a few clicks.